UrbanBook policies
These policy documents explain how UrbanBook handles accounts, privacy, bookings, payments, vendors, marketplace standards, safety, restricted categories, disputes, and deposits.
The main terms for using UrbanBook as a customer, vendor, staff user, or visitor.
Read policyHow UrbanBook collects, uses, shares, protects, and manages personal information.
Read policyHow UrbanBook uses cookies and similar technologies for core functions, preferences, safety, analytics, and marketing.
Read policyHow UrbanBook handles deletion requests, account closure, and lawful retention needs.
Read policyThe conduct UrbanBook expects from customers, vendors, staff users, and platform visitors.
Read policyRules for listings, photos, messages, reviews, ratings, and public marketplace content.
Read policyHow UrbanBook handles trademarks, logos, listing media, copyright complaints, and platform materials.
Read policyHow orders, bookings, reservations, tickets, quotes, rentals, and service requests work.
Read policyWhen cancellations, refunds, credits, rescheduling, partial refunds, and no-show rules may apply.
Read policyRules for payments, service fees, vendor charges, deposits, receipts, and tax responsibilities.
Read policyHow UrbanBook handles complaints, disputes, evidence, refunds, damage claims, and escalations.
Read policyUrbanBook's approach to payment disputes, suspicious activity, unauthorized payments, and fraud prevention.
Read policyThe operating agreement for businesses, hosts, promoters, providers, and sellers using UrbanBook.
Read policyHow UrbanBook approaches vendor identity, business authority, licensing, staff, and payout verification.
Read policyHow vendor payouts, deductions, payout holds, settlement timing, and payout disputes are handled.
Read policyMinimum marketplace standards for listings, prices, photos, availability, and customer experience.
Read policyRules for keeping protected UrbanBook transactions, payments, and records on platform where required.
Read policyGoods, services, and categories that are prohibited, restricted, or require extra checks on UrbanBook.
Read policySafety, participant, waiver, incident, and risk-disclosure rules for higher-risk services and activities.
Read policyRules for deposits, damage claims, asset use, late returns, missing items, and deductions.
Read policy