1. Purpose
This policy explains goods, services, listings, and activities that are prohibited or restricted on UrbanBook. It applies to all users and vendors, including stores, restaurants, pharmacies, service providers, property providers, event organizers, rental providers, promoters, venues, and marketplace sellers.
UrbanBook may remove, restrict, or refuse any listing that creates legal, safety, consumer protection, health, trust, or brand risk.
2. Prohibited Goods and Services
UrbanBook does not allow listings, orders, bookings, messages, or services involving:
- Illegal goods or services.
- Stolen, counterfeit, pirated, or unauthorized goods.
- Weapons, explosives, ammunition, or dangerous devices unless UrbanBook has expressly approved a lawful regulated category.
- Illegal drugs, drug paraphernalia, or unauthorized controlled substances.
- Human trafficking, sexual exploitation, escort services, or exploitation of vulnerable persons.
- Pornographic services or sexual services.
- Fraudulent documents, identity misuse, fake certificates, or exam cheating.
- Products or services that promote violence, hate, harassment, or unlawful discrimination.
- Recalled, expired, unsafe, contaminated, or tampered goods.
- Hazardous materials not approved for the category.
- Animals or wildlife products where unlawful or unsafe.
- Any item or service prohibited by applicable law, regulator, payment partner, or UrbanBook policy.
3. Restricted Categories
Some categories may be allowed only with extra checks, licenses, approvals, or conditions. These may include:
- Pharmacy-related products and services.
- Health, beauty, wellness, and body-related services.
- Alcohol or age-restricted goods where allowed.
- Accommodation, stays, and short-term rentals.
- Real estate listings, property viewings, and property services.
- Car rental, vehicle hire, and transport-related services.
- Events, experiences, venues, and high-risk activities.
- Financial, insurance, legal, tax, or professional services.
- Child-related services or activities involving minors.
- Food, fresh goods, and perishable products.
UrbanBook may refuse restricted category access until the vendor provides acceptable evidence of eligibility.
4. Pharmacy and Health-Related Items
Pharmacy-related listings must follow applicable laws, professional requirements, licensing rules, prescription requirements, storage rules, age limits, and safety standards. Vendors must not sell or advertise medicines, medical devices, supplements, controlled items, or health claims without proper authority.
Customers must provide accurate information where required and must not use UrbanBook to obtain medicines unlawfully or bypass professional advice.
UrbanBook may remove pharmacy-related content that appears unsafe, misleading, unlicensed, unauthorized, or unsuitable for marketplace sale.
5. Food and Perishables
Food vendors must follow hygiene, storage, preparation, labeling, allergen, temperature, delivery, and safety requirements. Vendors must not sell spoiled, contaminated, expired, improperly stored, or misleadingly described food.
Customers with allergies, dietary restrictions, or medical needs should review listing information and contact support or the vendor where appropriate before ordering.
6. Events, Experiences, and Venues
Events, experiences, and venues must not promote unlawful activity, unsafe crowding, unlicensed entertainment, illegal alcohol sales, dangerous activities without safeguards, or misleading entry terms.
Organizers are responsible for permits, capacity, security, age restrictions, emergency planning, and customer communication.
7. Real Estate and Property
Property listings must be lawful, accurate, and authorized by the owner, agent, landlord, or person with proper authority. Vendors must not list property they cannot lawfully offer, misstate ownership, collect unauthorized fees, or mislead users about availability, viewing terms, pricing, deposits, or location.
8. Enforcement
UrbanBook may remove listings, block transactions, request documents, suspend vendors, cancel orders, hold payouts, notify customers, report conduct to authorities, or take other action where restricted goods or services are suspected.
UrbanBook is not required to approve every lawful item or service. UrbanBook may apply stricter standards than the minimum legal requirement.