Help guide
Policies
Read UrbanBook platform policies for privacy, terms, bookings, refunds, vendors, marketplace safety, and restricted categories.
Read policiesStep 1
Read the policy library before booking, selling, listing, or using restricted categories.
Step 2
Privacy, terms, cookies, refunds, payments, safety, and vendor rules are available in one place.
Step 3
Support can help explain a policy, but support messages do not replace the published policy terms.