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Policies

Read UrbanBook platform policies for privacy, terms, bookings, refunds, vendors, marketplace safety, and restricted categories.

Read policies

Step 1

Read the policy library before booking, selling, listing, or using restricted categories.

Step 2

Privacy, terms, cookies, refunds, payments, safety, and vendor rules are available in one place.

Step 3

Support can help explain a policy, but support messages do not replace the published policy terms.