Help guide

Stays, venues, and check-in

Help with hotels, lodges, rooms, venue bookings, check-in rules, deposits, house rules, and guest access.

Step 1

Review check-in time, check-out time, guest count, venue capacity, house rules, deposit terms, and location before confirming.

Step 2

Carry any required identification or confirmation details when checking in or accessing a venue.

Step 3

Report room, access, cleanliness, deposit, or venue problems early so support can review the issue while details are fresh.