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Help guide

Payments and refunds

Payment status, receipts, refund requests, and mobile money support guidance.

Review receipts

Step 1

Never share PINs, passwords, one-time codes, or full payment credentials in messages.

Step 2

Keep your receipt or payment confirmation until the issue is resolved.

Step 3

Refund requests are reviewed based on the booking, order, timing, vendor rules, and UrbanBook policies.