Help guide

Events, experiences, and tickets

Help with event tickets, QR entry, experience bookings, guide-led activities, capacity, waivers, and schedule changes.

Step 1

Check the event date, venue, entry rules, age limits, ticket type, and refund terms before buying.

Step 2

Keep your ticket or booking confirmation ready at entry and do not share ticket codes publicly.

Step 3

For activities with safety rules, waivers, weather risk, or capacity limits, follow the organiser's instructions and report concerns promptly.