Back to Help Centre

Help guide

Customer help

Guidance for customers booking services, stays, events, food, pharmacy, rentals, and marketplace products.

View your bookings

Step 1

Check your confirmations, receipts, tickets, and active requests from your account.

Step 2

Use your order or booking reference when asking for help.

Step 3

Do not pay a vendor outside UrbanBook when checkout is required on UrbanBook.