Help guide
Business payments and payouts
Help for vendors with customer payments, receipts, refunds, payout timing, settlement records, and payout questions.
Business supportStep 1
Keep business, payout, contact, and listing details accurate so customers and support can reach the right people.
Step 2
Refunds, disputes, chargebacks, verification issues, or customer complaints may affect payout timing.
Step 3
Use official UrbanBook support for payout questions and include the listing name, transaction reference, and payout period.