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General Rules for All Users

  1. Compliance with Laws: All users must comply with applicable local, national, and international laws and regulations.
  2. Accurate Information: Users must provide accurate, up-to-date, and complete information about their services or products.
  3. Respectful Conduct: Users must treat all other users with respect and professionalism. Abusive, discriminatory, or offensive behavior will not be tolerated.
  4. Prohibited Items: Users may not list or offer any products or services that are illegal, unsafe, or violate UrbanBook’s policies.
  5. Intellectual Property: Users must respect the intellectual property rights of others. Only list products or services that you have the legal right to sell.
  6. Privacy: Users must respect the privacy of other users and may not collect, store, or disclose personal information without consent.

Rules for Service Providers

  1. Timely Service: Service providers must honor all booking dates and times. Clients should not experience delays or be kept waiting when their appointment date and time arrive.
  2. Service Quality: Service providers must deliver services as described in their listings. Misrepresentation of services is prohibited.
  3. Booking Confirmation: Service providers must confirm bookings promptly and communicate any changes or cancellations to clients in a timely manner.
  4. Refunds and Cancellations: Service providers must have a clear refund and cancellation policy. Clients should be informed of these policies before booking.
  5. Professional Conduct: Service providers must maintain a professional demeanor and environment. This includes ensuring the cleanliness and safety of service locations.
  6. Customer Feedback: Service providers should encourage and value customer feedback. Address any complaints or issues promptly and professionally.

Rules for Sellers

  1. Product Listings: Sellers must provide detailed and accurate descriptions, pricing, and images of the products they list. Misleading or false information is prohibited.
  2. Inventory Management: Sellers must ensure that listed products are available and in stock. Out-of-stock items should be promptly updated or removed from listings.
  3. Shipping and Delivery: Sellers must provide accurate shipping information and ensure timely delivery. Any delays or issues with delivery must be communicated to the buyer promptly.
  4. Return and Refund Policy: Sellers must establish and communicate a clear return and refund policy. The policy must comply with applicable laws and be honored as stated.
  5. Product Quality: Sellers must ensure that products meet the quality standards described in the listing. Defective or substandard products must be addressed promptly.
  6. Customer Service: Sellers must provide excellent customer service, addressing inquiries and issues promptly and professionally.

Additional Rules for All Users

  1. Fees and Commissions: Users must agree to UrbanBook’s fee structure, including commissions on transactions. Failure to pay applicable fees may result in account suspension or termination.
  2. Account Security: Users are responsible for maintaining the security of their account credentials. Unauthorized access or use of an account should be reported to UrbanBook immediately.
  3. Prohibited Conduct: Users may not engage in fraudulent, deceptive, or unethical practices, including but not limited to false advertising, fake reviews, or manipulation of UrbanBook’s systems.
  4. Content Standards: All content, including text, images, and videos, must be appropriate for a general audience and comply with UrbanBook’s content guidelines. Prohibited content includes but is not limited to, pornography, hate speech, and graphic violence.
  5. Termination: UrbanBook reserves the right to suspend or terminate any account that violates these rules or UrbanBook’s terms and conditions.


UrbanBook may take action against any user who violates these rules, including but not limited to warnings, account suspension, and termination. UrbanBook also reserves the right to remove any content that violates these rules or is deemed inappropriate.

Contact Information

If you have any questions or concerns about these rules, please contact us at:

UrbanBook Innovations LTD
Lusaka, Zambia
Email: [email protected]

By using UrbanBook, you acknowledge that you have read, understood, and agree to abide by these rules.