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Seller and Service Provider Agreement

This Seller and Service Provider Agreement (“Agreement”) is made between UrbanBook Innovations LTD (“UrbanBook”, “we”, “us”, or “our”) and you (“Seller”, “Service Provider”, “you”, or “your”). By registering as a seller or service provider on UrbanBook and using our marketplace services, you agree to comply with and be bound by the terms and conditions of this Agreement.

1. Introduction

UrbanBook provides a platform for sellers to offer and sell their products and services to buyers and clients. This Agreement sets forth the terms and conditions under which you may use our marketplace to sell your products and services.

2. Seller and Service Provider Registration

2.1 Eligibility

To become a seller or service provider on UrbanBook, you must:

  • Be at least 18 years old.
  • Have the legal authority to enter into this Agreement.
  • Provide accurate and complete information during the registration process.

2.2 Account Creation

You must create an account to become a seller or service provider. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Listing Products and Services

3.1 Listing Requirements

You must provide accurate and complete information about the products and services you offer, including:

  • Product/service name
  • Detailed description
  • Price
  • Images
  • Shipping details (if applicable)
  • Any other relevant information

3.2 Prohibited Items

You may not list or sell any products or services that are illegal, infringe on intellectual property rights, or violate our policies. UrbanBook reserves the right to remove any listings that violate this Agreement or our policies.

3.3 Compliance

You must comply with all applicable laws and regulations related to the sale of your products and services, including consumer protection laws and product safety regulations.

4. Orders and Fulfillment

4.1 Order Acceptance

When a buyer places an order for your product or service, you will receive a notification. You must accept and fulfill the order in a timely manner.

4.2 Shipping and Delivery

If you sell physical products, you are responsible for shipping the products to the buyer. You must provide accurate shipping information and ensure timely delivery. Any delays or issues with delivery must be communicated to the buyer promptly.

4.3 Digital Products

If you sell digital products, you must provide the buyer with access to the digital product immediately upon purchase.

4.4 Bookings

For service providers, bookings made via UrbanBook must be treated with the highest priority. Clients should not experience delays or be kept waiting when their appointment date and time arrive.

5. Payments and Fees

5.1 Payment Processing

UrbanBook will process payments for orders placed on the platform. Payments will be transferred to your account after deducting any applicable fees.

5.2 Fees

UrbanBook charges a commission fee for each sale made through the platform. The commission fee structure is as follows:

  • 5% commission on transactions made through online bookings.
  • 7% commission on marketplace products and ticket sales.

5.3 Payouts

Payouts will be made to your designated payment method on a daily basis. You are responsible for providing accurate payment information and ensuring that your payment method is valid.

6. Returns and Refunds

6.1 Return Policy

You must establish and communicate a clear return policy for your products and services. Your return policy must comply with applicable laws and regulations.

6.2 Refunds

If a buyer requests a refund, you must handle the refund request in accordance with your return policy and applicable laws. UrbanBook reserves the right to issue refunds to buyers on your behalf if you fail to comply with your return policy.

7. Intellectual Property

7.1 Ownership

You retain ownership of all intellectual property rights in your products and services. By listing your products and services on UrbanBook, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and promote your listings on our platform and in our marketing materials.

7.2 Infringement

You must not use or list any content that infringes on the intellectual property rights of others. UrbanBook reserves the right to remove any infringing content and terminate your account if you violate this policy.

8. Termination

8.1 Termination by You

You may terminate this Agreement at any time by closing your account. Any outstanding orders must be fulfilled before termination.

8.2 Termination by Us

UrbanBook may terminate this Agreement and your account if you violate any terms of this Agreement or our policies, or if we determine that your continued use of the platform is detrimental to the UrbanBook community.

9. Limitation of Liability

UrbanBook is not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to this Agreement or your use of the platform. Our total liability to you for any claims arising under this Agreement is limited to the amount of fees paid by you to UrbanBook in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold UrbanBook harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or related to your use of the platform, your breach of this Agreement, or your violation of any laws or regulations.

11. Amendments

UrbanBook reserves the right to amend this Agreement at any time. We will notify you of any material changes to this Agreement. Your continued use of the platform after any changes become effective constitutes your acceptance of the amended Agreement.

12. Governing Law

This Agreement is governed by and construed in accordance with the laws of Zambia, without regard to its conflict of law principles.

13. Dispute Resolution

Any disputes arising out of or related to this Agreement will be resolved through binding arbitration in accordance with the rules of [Arbitration Association]. The arbitration will be conducted in Zambia.

14. Miscellaneous

14.1 Entire Agreement

This Agreement constitutes the entire agreement between you and UrbanBook and supersedes all prior agreements and understandings, whether written or oral, relating to the subject matter of this Agreement.

14.2 Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

14.3 Waiver

No waiver of any provision of this Agreement will be effective unless in writing and signed by both parties. The failure of either party to enforce any provision of this Agreement will not constitute a waiver of that provision.

14.4 Assignment

You may not assign or transfer any rights or obligations under this Agreement without our prior written consent. UrbanBook may assign or transfer its rights and obligations under this Agreement without restriction.

15. Contact Information

If you have any questions or concerns about this Agreement, please contact us at:

UrbanBook Innovations LTD
Lusaka, Zambia
Email: [email protected]
Website: urbanbook.app


By registering as a seller or service provider on UrbanBook, you acknowledge that you have read, understood, and agree to be bound by this Seller and Service Provider Agreement.