Privacy Policy
UrbanBook Innovations LTD
Effective Date: 01/01/25
UrbanBook Innovations LTD (“UrbanBook,” “we,” “us,” or “our”) is committed to protecting the privacy of our users (“you,” “your”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our websites, including urbanbook.app, urbanbook.app/tourism, urbanbook.app/realestate, and related services (collectively, the “Platform”). By accessing or using the Platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Information You Provide to Us:
We collect the information you provide directly, including but not limited to:
- Account Information: Name, email address, phone number, password, profile picture, and other account details.
- Booking and Transaction Information: Details related to bookings, reservations, purchases, and payments.
- Verification Documents: National ID, legal documents for verification purposes (e.g., real estate or car listings).
- Communications: Messages, feedback, and inquiries sent through the Platform.
b. Information We Collect Automatically:
When you access the Platform, we automatically collect certain information, such as:
- Usage Data: Log data, IP address, browser type, device type, operating system, referring URLs, and access times.
- Cookies and Tracking Technologies: Information collected through cookies, pixels, and other tracking mechanisms.
c. Information from Third Parties:
We may receive information about you from third parties, such as:
- Social Media Platforms: Information shared when you connect via social accounts.
- Payment Processors: Transaction and payment details.
- Service Providers: Information provided by vendors, agents, and freelancers.
2. How We Use Your Information
We use your information for the following purposes:
a. To Provide and Improve Our Services:
- Facilitate bookings, rentals, purchases, and other transactions.
- Personalize and optimize your experience.
- Ensure secure access and authentication.
b. To Communicate with You:
- Send transactional communications (e.g., booking confirmations, receipts).
- Provide customer support.
- Notify you about updates, promotions, and offers.
c. For Legal and Compliance Purposes:
- Verify your identity and prevent fraud.
- Comply with legal obligations and resolve disputes.
3. Sharing Your Information
We may share your information with:
a. Service Providers:
Third-party vendors who perform services on our behalf, such as payment processing, hosting, analytics, and marketing.
b. Vendors and Service Providers:
When you interact with vendors, service providers, or agents through the Platform, they receive the necessary information to fulfill your requests (e.g., booking details).
c. Legal and Regulatory Authorities:
We may disclose your information to comply with applicable laws, respond to legal requests, or protect our rights and safety.
d. Business Transfers:
In the event of a merger, sale, or transfer of assets, your information may be transferred to the successor entity.
4. Your Rights and Choices
a. Access and Update Information:
You can access, update, or delete your account information by logging into your account.
b. Marketing Communications:
You may opt out of receiving promotional emails by following the unsubscribe link in our emails.
c. Cookies and Tracking Technologies:
Manage your preferences through browser settings or opt-out tools.
d. Data Requests:
Subject to local laws, you may have the right to request access to your data or its deletion. Contact us at [Insert Contact Email].
5. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your information. However, no security measures are infallible, and we cannot guarantee absolute security.
6. Retention of Information
We retain your information as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
7. International Users
UrbanBook operates primarily in Zambia but may process your information in other countries. By using the Platform, you consent to the transfer and processing of your data in accordance with this Privacy Policy.
8. Children’s Privacy
The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such information, contact us at [email protected]
9. Third-Party Links and Services
Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted with the “Effective Date.” Your continued use of the Platform constitutes acceptance of the updated policy.
11. Contact Us
For questions or concerns about this Privacy Policy, contact us at:
UrbanBook Innovations LTD
[Insert Physical Address]
Email: [email protected]
Phone: 0965915120