Tried out again RocoMamas Zambia this time in kitwe. On arrival, the waitress greeted friendly and showed me to my table. I ordered for starters, the Feta Bombs and Coco Cola. They have different qty options, and since i never tried them, i ordered the 3 bombs (which i actually regret because they are dam nice. Crispy outside and warm, juicy cheesy inside with the perfect seasoning. The side sauce is okay. Perhaps adding a little bit of fresh parsley will give it that extra nice taste, I preferred eating the bombs alone. Next, I ordered their current special Trippy Hermano Burger. Dam, it was a big, juicy, saucy, soft, fresh homemade bun with nachos with a kick of chili. Perfectly well seasoned smashed patty. The sauce mixed with mince was defined. The whole combination was excellent. If I had a big stomach, I would have ordered x 2 of each product, I even eating it slow, not finish it too quickly. Rococomamas has definitely improved in their customer service, food quality, and taste since my last visit and review. Was this worth K261? Definitely yes
Taste 9.7/10
Presentation 9.7/10
Service 9.6/10
Price 9.8/10
Location: Mukuba Mall, KItwe.
Lol, I was too hungry to take pics of the hamburger 🍔 but it was absolutely delicious! The patty was perfectly cooked, juicy, and flavorful. The cheese was melted just right, and the fresh lettuce and tomato added a nice crunch. The sesame seed bun was soft yet sturdy, holding everything together nicely. Overall, it was a mouthwatering experience that left me wanting more.and The Smoothie was so refreshing and the best I have ever had so far I highly recommend it
Good place and great food customer care is pretty good, only problem is for someone coming for the first time you will suffer as they place is not clear as to what a customer is supposed to do, take away is worst because it does not clearly state where you supposed to make the order from and say lucky you ask and they give you directions next you will face the waiting it takes what feels like forever to be attended to and only one person is taking orders as well as giving the completed orders which makes the whole process super slow and frustrating and while all this is happening you are just standing and waiting as a client. While I was there I witnessed four clients leave the place to go and order elsewhere due to the amount of delay. I don't know if it's the workers that have a problem or it's the management for not hiring enough workers around.
Dear RocoMamas, do you take any pride in your work because the food I ordered for takeaway just looks like it was too much effort for you to prepare and on top of this your waiter gave me 2 instead of one I paid for both because of her error and then I come home to the attached pictures which is so dissapointing.
I love your burgers usually, but this experience just shows me that you do not value or respect your customers. I am highly disappointed, especially even after tipping our waitress.
Oh and to top this off its not even the burger I wanted. Thanks.
Food was amazing and the service was excellent. We were a party of 6 and there was something for everyone. The coffee was also great. Will definitely come back if we ever have the chance.
We damaged the meals!!!
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Armand vd Bergh
3 months agoTried out again RocoMamas Zambia this time in kitwe. On arrival, the waitress greeted friendly and showed me to my table. I ordered for starters, the Feta Bombs and Coco Cola. They have different qty options, and since i never tried them, i ordered the 3 bombs (which i actually regret because they are dam nice. Crispy outside and warm, juicy cheesy inside with the perfect seasoning. The side sauce is okay. Perhaps adding a little bit of fresh parsley will give it that extra nice taste, I preferred eating the bombs alone. Next, I ordered their current special Trippy Hermano Burger. Dam, it was a big, juicy, saucy, soft, fresh homemade bun with nachos with a kick of chili. Perfectly well seasoned smashed patty. The sauce mixed with mince was defined. The whole combination was excellent. If I had a big stomach, I would have ordered x 2 of each product, I even eating it slow, not finish it too quickly. Rococomamas has definitely improved in their customer service, food quality, and taste since my last visit and review. Was this worth K261? Definitely yes Taste 9.7/10 Presentation 9.7/10 Service 9.6/10 Price 9.8/10 Location: Mukuba Mall, KItwe.
petronella kalasa
7 months agoLol, I was too hungry to take pics of the hamburger 🍔 but it was absolutely delicious! The patty was perfectly cooked, juicy, and flavorful. The cheese was melted just right, and the fresh lettuce and tomato added a nice crunch. The sesame seed bun was soft yet sturdy, holding everything together nicely. Overall, it was a mouthwatering experience that left me wanting more.and The Smoothie was so refreshing and the best I have ever had so far I highly recommend it
Peter Chileshe58
7 months agoGood place and great food customer care is pretty good, only problem is for someone coming for the first time you will suffer as they place is not clear as to what a customer is supposed to do, take away is worst because it does not clearly state where you supposed to make the order from and say lucky you ask and they give you directions next you will face the waiting it takes what feels like forever to be attended to and only one person is taking orders as well as giving the completed orders which makes the whole process super slow and frustrating and while all this is happening you are just standing and waiting as a client. While I was there I witnessed four clients leave the place to go and order elsewhere due to the amount of delay. I don't know if it's the workers that have a problem or it's the management for not hiring enough workers around.
Riza Dirker
11 months agoDear RocoMamas, do you take any pride in your work because the food I ordered for takeaway just looks like it was too much effort for you to prepare and on top of this your waiter gave me 2 instead of one I paid for both because of her error and then I come home to the attached pictures which is so dissapointing. I love your burgers usually, but this experience just shows me that you do not value or respect your customers. I am highly disappointed, especially even after tipping our waitress. Oh and to top this off its not even the burger I wanted. Thanks.
Roc
a year agoFood was amazing and the service was excellent. We were a party of 6 and there was something for everyone. The coffee was also great. Will definitely come back if we ever have the chance. We damaged the meals!!!