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4.2
153 reviews
  • Tamara Jonsson
    Tamara Jonsson
    a month ago

    The therapist do a good job & are efficient. The place is under renovation and is looking real nice. Management could work on their customer friendliness so one really gets that spa professional welcome

  • Mwape Kapepula
    Mwape Kapepula
    a week ago

    Always an amazing time with the best customer service!

  • Clarina Emanuel
    Clarina Emanuel
    a year ago

    Juvenex Spa For our mind and body. An elegant spa that offers varied services to pamper one’s body and hair. We were here for manicures and pedicures. A relaxing experience. Gentle, cheerful and competent staff.

  • Bertha Shallot Mukomango

    I messaged your WhatsApp number about the type of facials. I also called and when I came for a facial at the Juvenex in Katima Mulilo, just when I was about to start the facial I was told it was different, yet I explained about how sensitive my skin is, now | have terrible rash on my face and the customer service I received after paying using mobile money was terrible from your receptionist and is it the manager. I paid using mobile money which I showed from my end that it was deducted, even showed her the message, only to be told I reversed the money and called practically a thief. I was told to sit in a rude way while going back and forth with the receptionist. I had to call airtell customer care of which I had to put the phone on loud for them to actually tell her that the money was sent and all she needed to do was just check her balance. I let her take pictures of the airtel transactions though after being held there like a thief. I'm honestly disappointed and wouldn't recommend this place . They don't have regard for proper customer service and care for their paying customers .

  • Chansa Folotiya
    Chansa Folotiya
    5 months ago

    I had booked an appointment to do gel overlays on their website as well as a soak off. I was called and asked to re-schedule my appointment because the lady that I had chosen on my booking was not available and I agreed to the new date. When I got there, on time, for the appointment I was made to wait for an hour and a half and I did not even do my nails with the lady that I had booked. I only discovered that the overlays cost K50 more than the price quoted on their website and the soak-off K30 more while I was getting the nails done. The art was very simple but I was still charged an extra K100. Two weeks later, a few of my nails had really cracked and torn and I have worked for months to grow my nails. I called and asked if anything could be done and I was told that there wasn't and I'd have to book a whole new set. I was then put on hold for ten minutes and then I was never called back.

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