UrbanBook’s Reliable Owner Standards

UrbanBook’s Listing Excellence Recognition is an esteemed acknowledgment reserved for owners who consistently exceed expectations, delivering outstanding experiences for their clients. To achieve and uphold this status, listing owners are encouraged to adhere to the following benchmarks:

1. Outstanding Ratings:

   • Maintain an overall rating of 4.8 or higher, derived from guest reviews. Consistently positive ratings underscore a dedication to exceptional service.

2. Prompt Responsiveness:

   • Respond promptly to guest inquiries and booking requests. Listing Excellence Recognized owners target a response rate of 90% or more within 24 hours.

3. Booking Commitment:

   • Accept a substantial percentage of booking requests to showcase reliability and a willingness to accommodate guests’ needs.

4. Minimal Cancellation Rate:

   • Keep cancellations to a minimum, aiming for a rate of 1% or less. This ensures guests can confidently rely on their reservations.

5. Dedication to Hosting:

   • Host a minimum of 10 completed stays or experiences within the last year, showcasing ongoing commitment to the UrbanBook community.

6. Exceptional Reviews:

   • Strive for exceptional reviews spanning various aspects of the hosting experience—cleanliness, communication, accuracy, and overall guest satisfaction.

7. Adherence to UrbanBook Policies:

   • Abide by UrbanBook’s terms of service, community guidelines, and relevant local laws. Compliance with platform policies is fundamental to attaining Listing Excellence Recognition.

8. Positive Guest Experiences:

   • Go above and beyond to craft memorable and positive guest experiences. Personalized touches, local recommendations, and responsive communication contribute to overall guest satisfaction.

9. Continuous Enhancement:

   • Demonstrate a commitment to continuous improvement. Listing Excellence Recognized owners actively seek feedback, promptly address concerns, and implement positive changes based on guest suggestions.

10. Clear and Precise Listings:

    • Maintain clear, accurate, and up-to-date listings. Listing Excellence Recognized owners provide comprehensive information, high-quality images, and transparent descriptions to set proper expectations for guests.

Those recognized for Listing Excellence on UrbanBook serve as ambassadors of unparalleled hospitality, creating an inviting and dependable environment for guests. These benchmarks guarantee a consistently outstanding experience for all UrbanBook users.