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3.7
130 reviews
  • Dubholukulu Mulondiwa (Dubho Max)

    THE WORST HOSPITAL IN ZAMBIA! This is my second visit to Medland Hospital. While the first visit was atrocious, this follow up visit is somehow even worse! I made an appointment through the switchboard to do a full medical exam. I was requested not to eat for 15 hours. When I got to Medland, at 08:00 hours after my 15 hour fast, the Doctor asked me to see claims to confirm that my insurance would cover the tests since I was not ill and the tests were voluntary. Every time I tried to follow up with one of the staff at the reception or the nursing station, I was directed to a different person to start my explanation again. Eventually, the claims supervisor told me that he had emailed the list of tests to my insurance and was awaiting approval for the tests to be done. I was there until 12:30 hours with zero tests done. As I left, the reception assured me that they would call me to reschedule my appointment once the approval from my insurance was obtained. When I contacted my insurance several days later, they informed me the approval had been granted to Medland less than 30 minutes after the list was sent to them. Armed with this information, I called Medland to inquire on why I had not been contacted to reschedule my tests. A very nice and polite lady by the name of Natasha helped reschedule my appointment and assured and apologised to me for my horrible experience during my first visit to Medland. I showed up for the rescheduled appointment after fasting for another 15 hours and everyone was clueless as to the approved tests that should have been in the system! For a hospital of Medland's calibre, I expected a better standard of care, especially considering these expensive tests have been paid for through insurance. However, I have had an experience worse than I have received from oorly staffed, free government hospitals overwhelmed with patients. This will definately be my last visit to Medland Hospital because I would not want them to attend to me when I am actually sick.

  • Rosa Braver Koyuncu

    I'd advice any decent human being not to use this hospital. I went there really sick and I was supposed to be admitted. I got to the hospital around 11am and couldn't see the doctor until an hour thirty minutes later. Before seeing the doctor, I was made to pay the consultation fee. Which is already a red flag because normally, you handle bills after your treatment is done. After the doctor saw me and send me to get some tests done, it was not a nurse who came to see me, it was the accountant demanding payment. Eaelier As i was paying the consultaton fee, i told them that I'd be better if they just let me know of the charges and I'd settle the bill after my treatment. But no, they insisted on paying for the lab tests before they could be done to which I obliged. Before the labs were even done but right after a few came out, I was supposed to be admitted and sent to the emergency room before that. There, the admission processor came not to get me a room but to ask me to pay for a room. At this point it was 6pm and they canulated me in readiness for treatment. The admission manager told that I'd have to pay the whole full amount of the treatment begore getting trdatws for me to get treated. I mentioned that I wouldn't be able to pay for it at that time because I had exceed my payout limit for that particular day and I even showed the admission officer and about 3 of his colleagues the massage evidence from my phone. After that and an hour of waiting for absolutely nothing while the admission officer chat with his friends, , I was l was told they wouldn't be able to treat me unless I paid. So since I couldn't get cash or any other mean of paying, I was kicked out of the hospital after they removed the cannula the had previously put in me. After this, I went over to get my refund for some tests they weren't yet done. Despite them wanting immediate payment for anything, they failed to pay me my refunds immediately and insisted they'd pay the following day. How hypocritical of them to expect customers/patients to wait a couple of hours for their refunds while they can't wait and give treatment but would rather kick a willing-to-pay patient out in the night for the same reasons. The emotional distress the physical and mental distress caused is worth suing this pathetic excuse of a hospital for. This is not a hospital. It's a Tuesday market. We can't call it a supearker even because in supermarkets you are allowed to shop around and pay once you are done and satisfied. If you love your family and want decent treatment, DON'T GO TO THISOMWY GRAB OF A HOSPITAL. CHOOSE ANYTHING ELSE ASIDE FROM THIS.

  • GW G
    GW G
    3 months ago

    Editing my review from 1 star to 3 stars after over 10 months of using Medland for my child birth. My wife did all her antenatal here and the OBGYN, Dr. Hanan was exceptional (she's no longer at the hospital). Shout out to Natasha, Dr. Mercy, the midwife crew and particularly the Senior midwife there who did magic with her experience. I still think the hospital needs improvement: - We spent about 12 hours in the maternity and no doctor came through. It was only at about 6am the following morning that the new doctor (Dr Shaw... forgot how to spell) came in, apologized for her "busy schedule" and and literally checked for a minute and left as if all was fine. It wasn't! - 3 days in the hospital and no wifi access was given (there is however a guest wifi but everyone I asked for the password claimed they don't have which I know is lies - I'm in tech). - Mosquitoes and bugs couldn't let us sleep at night due the window not shut correctly. It was difficult to notice because the windows were reversely closed leaving a hold in the middle. - 5 minutes in the maternity ward and one of the midwife's were pressuring about going downstairs for payment. I smiled because that wasn't the first time. It seems it's part of Medland's training. Funny because I told her I want to make sure my wife is okay before going down. - Still got pressured about payment/clearing the bill downstairs on our last day when they had not figured out the bill and I repeatedly told the midwives not to send me downstairs until they are sure the bill is ready - they still did! - Medland needs to work on their billing process and communication flow. --------------------------------------------------- My old review from January 2024: Receptionist seems confused for a private hospital. I have been sitting here at the hospital over an hour 10 minutes ago when my appointment was set over the phone. Back and forth with two different nurse, had to retake my vitals again. Zero! Not coming back here again

  • Chomba Mulenga
    Chomba Mulenga
    2 weeks ago

    Can you work on racism especially with foreign doctors we are tired of been side lined... it's just too much and getting out of hand this is zambia and if your foreign doctors can't work with blacks then it's your loss.. I came for a service with my husband and we didn't appreciate the services...on 2 occasions we didn't get any satisfaction so pathetic

  • faiza assad
    faiza assad
    5 years ago

    1.Excellent customer service 2. very friendly physicians 3. State of the art medical facilities 4.fully equipped and technologically advanced pharmacy. 5.super hygiened and cleanliness. 6.conveniently located off the great east road. In summary five star experience.

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